Thank you for shopping with us! We want your experience to be as smooth and seamless as possible, so here’s everything you need to know about our shipping process:
Processing Time
- Orders are typically processed within 1-3 business days from the time your order is placed.
- Orders are shipped Monday through Friday, excluding weekends and public holidays.
Shipping Methods and Rates
- We offer standard shipping, expedited shipping, and free shipping on orders over a certain amount (details below).
- Standard Shipping: Estimated delivery time is 5-7 business days depending on your location.
- Expedited Shipping: Delivery time is typically 2-3 business days.
Shipping rates are calculated at checkout based on your order size and delivery location.
International Shipping
- We do offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and other fees, which are the responsibility of the customer.
- Delivery times for international orders may vary depending on the destination and customs processing.
Tracking Your Order
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order online by entering the tracking number on the carrier’s website.
Address Accuracy
- Please double-check the shipping address before completing your order. We are not responsible for delays or lost packages due to incorrect address information provided at checkout.
Order Issues
- If there are any issues with your order (e.g., damaged items, missing items), please contact us within 7 days of receiving your package, and we’ll be happy to assist you.
Lost or Stolen Packages
- We are not responsible for packages that are lost, stolen, or delayed after they are marked as delivered. We recommend tracking your order closely and contacting your local carrier if any issues arise.
Returns and Refunds
- For information on returns and exchanges, please refer to our Return Policy https://umaherbalhairoil.com/return-policy/
If you have any questions about our shipping policy, please feel free to contact us at umaherbalhairoil@gmai.com. We’re here to help!
